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Zoll Respond Training

Zoll Respond is an App Based program on the IOS and Android platforms that is used for responding to calls and communicating with Medcom. This software is an enhancement to the traditional Radio (UHF) communication. Zoll Respond will replace the Navigator software.

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Training to use the software is a self paced process, that encompasses watching videos and reading a few guidleines. Upon completion of the tasks, you will fill out a login credential request form. This will establish your login information to Zoll Respond.

To get started, begin by watching the following 7 videos (total of 16 minutes)

  • Zoll Online Account Registration (2 min)

  • Logging In (2 min)

  • Navigating the Trip Screen  (3 min)

  • A Trip from Dispatched to Complete  (3 min)

  • Using the Chat Feature (2 min)

  • Using Push to Talk (PTT)  (2 min)

  • Using the Livestream Video Feature  (2 min)

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Using Personal Devices

Next review our current policy, "HIPAA-Staff Member Electronic Communications". This policy outlines the do's and dont's of the use of Personal Devices with Zoll Respond.

When using your personal device, ensure that:

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  • For IOS Devices: Location Services are turned on. This will aid in the accuracy of the geocoding features.

  • FOR Android Devices: Turn ‘Location’ to ‘On’. When Location is set to ‘On’, the ‘Mode’ changes to ‘High accuracy’.

  • If not already done so, download the Google Maps App

    • Also download the offline maps for Google

First Responder is not responsible for any cost associated with the use of a personal device while at work and while using the Apps outlined above.

The next topic is the company issued device that is assigned to the unit. Please read through the following items:

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  • The devices are generally Apple iPhones. The devices do not have a cellular plan and must be connected to wi-fi in order to communicate. Best practice is that the device remains in the vehicle and plugged in.

  • The device is password protected but does not auto lock. When not on a call, click the power button to lock the device. The password for the device will be made available after the registration.

  • The device is locked out, with only 5 apps available:

    • Zoll Respond

    • Google Maps

    • SSV EMS Protocols

    • 3CX VOIP Phone (the phone number on the wallpaper is the number for this app. The app works just like a normal phone.Again, the phone will only work when connected to wifi.)

    • Compass App

  • The device is tracked remotely

  • Document the presence or absence of the device in Operative IQ. If the device is missing, report it immediately to the on duty BC.

Finally, to complete the training process, click the link below, fill out the registration information and click "submit". If you do not receive an email within 24 hours if submitting, please put in an IR under "Technology Issue".

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