First Responder staffs our Dispatch Center 24 hours a day. In conjunction with other agencies, First Responder works to ensure a timely and efficient process when called for service. To accomplish this, First Responder uses computer aided dispatch software by Zoll Data Systems. This software enables the dispatcher to keep current status on the location of all resources under the control of the dispatcher. In addition, the dispatcher is in constant communication over UHF, VHF, Cellular and Low Band frequencies with mobile resources as well as fire and ambulance dispatch centers throughout our service areas.

To aid in the dispatch process, First Responder has placed into service GPS/AVL Tracking. All of our ambulances and medivans have on board GPS units that update our dispatch center every 10 seconds with the location of the unit. Each unit is displayed on a map within our Dispatch Center. The map offers real time data for unit and incident location. This data assists the dispatcher in ranking the closest, most appropriate unit to respond to the call.

All of our Dispatchers are trained to the Emergency Medical Dispatch level. This training is nationally recognized and administered by the National Academy of Emergency Dispatch.