| Phone and Address |
Below are a sampling of the most common
questions that are asked of our billing staff. If any of the
information below does not answer your questions, please feel
free to call us toll free: 1-877-424-8484. If you wish to submit
a question through our online contact page, click the link below.
Are wheelchair and gurney transports covered by medicare?
Medicare does not pay for an ambulance transport when the
patient can be transported safely by other means. If a patient
is transported via Wheelchair or Gurney Van, they would have
been considered transported safely by other means.
If the service provided is not covered by Medicare (or any other
insurance), who is responsible for the bill?
Ultimately, the guarantor of the health insurance (quite often
that is the patient), is responsible for the
transportation charges. If we feel that the transport is a
covered service of your insurance, then we will make every
effort to receive payment from your insurance.
By signing the Assignment of Benefits (AOB) form, does that make
me financially responsible for the service?
The AOB form refers to two things: (1) The form allows us to
directly bill Medicare and (2): we accept the amount that Medicare
is paying as payment in full (not counting any deductible or
co-pays that exist). If a family member or another individual
who is familiar with the patient signs the form, in no way is
that person accepting financial responsibility for the
transport.
If a doctor orders my transport, doesn't that automatically make
the service payable under my insurance?
Amazingly enough, it does not. For certain ambulance
transports, Medicare requires that a Physician or other
authorized signer must sign a Physician Certification Statement
(PCS). This form basically says that at the time of transport,
the patient could not safely be transported by other means and
that an ambulance was needed. Medicare specifically notes within
their guidelines that a signed PCS does not guarantee payment.
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